Exponential Sales

The Chartered Professional Accountants of Canada Get It!

Chartered Professional Accountants of Canada (CPA) has just released a TV spot intended to position CPAs as valuable assets to businesses heading into uncharted territory. The spot, entitled “Record Label,” takes viewers back to the 1990s, on the… Read More

Are You a Nowhere Man in the World of Social Selling?

The year was 1965 and John Lennon wrote the song Nowhere Man, which was an introspective about his life at that time. He was asking himself; “Where am I going?” Where am I going is a question all… Read More

Stand Out and Lead or Get Out of the Way

Here’s a hypothetical for you. You’re at a networking event and you meet three people in a group (as you do). You talk briefly, then ask them what they do. Based on the following responses, which person would… Read More

Vinyl Records or Music Streaming – Cold calls or Social Selling

I am an avid collector of vinyl records. I have had a fascination with them since I first started collecting in the 1960’s. I was working for a rail company as a Redcap (carrying customer baggage for them),… Read More

Cold Call Disconnect

Get Social or Say Goodbye

Using social media to deliver great customer service is no longer an option — it’s a must. Twitter reports that customer service interactions on social have jumped 250 percent in the past two years. Two-thirds of consumers are… Read More

Are You a Management Consultant in Denial over Social Media?

I am. Just like the Internet, Social Media is a fad that will run its course and wind up in the dust bin of history just a few short years from now.  I recall sitting in a room… Read More